At ph 13, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. By registering an account or continuing to use ph 13, you agree to the practices described here. If you have questions about any section, our FAQ page covers common queries in plain language.
Last updated: 2025. ph 13 may update this policy from time to time. Continued use of the platform after any update constitutes your acceptance of the revised policy.
When you register on ph 13, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity and age. When you make deposits or withdrawals, we collect transaction data including payment method details, amounts, and timestamps. We also automatically collect technical data such as your IP address, device type, browser version, and session activity to keep the platform secure and running smoothly. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and applicable gaming regulations.
Your personal data is used primarily to operate and maintain your ph 13 account, process transactions, and deliver the gaming services you have requested. We use identity and age verification data to comply with Philippine regulatory requirements and to prevent underage gambling. Transaction data helps us detect and prevent fraud, money laundering, and other prohibited activities on the platform. Technical and session data is used to improve platform performance, troubleshoot issues, and personalise your experience where appropriate. We may also use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available on ph 13.
ph 13 does not sell your personal data to third parties for their own marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in compliance with applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data maybe transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify you of any such change through your registered email address or via a prominent notice on the platform.
ph 13 uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful so we can continue improving the experience for Filipino players. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. We do not use tracking technologies to build advertising profiles for sale to third-party advertisers. Any data collected through cookies is handled with the same level of care and security as all other personal information we hold.
We apply industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ph 13 platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who need it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations. You can also help keep your account secure by using a strong, unique password and enabling any additional verification options available in your account settings.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the retention countdown from the date your account is formally closed. You may contact our support team through the help centre inside your account if you have specific questions about how long particular categories of your data are held.
Under the Data Privacy Act of 2012 of the Philippines, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and in certain circumstances request that your data be deleted. You also have the right to object to specific types of processing, such as direct marketing communications, and to withdraw your consent at any time where processing is based on consent. To exercise any of these rights, please contact our support team through the help centre inside your ph 13 account and we will respond within the timeframe required by law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data-related concerns promptly and transparently, and we will never penalise you for exercising your legal rights.
Quick answers to what Filipino players ask most about data handling on ph 13.
Have more questions about how ph 13 handles your personal information? Visit our FAQ or create your account and explore the platform with confidence.